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About Us

Company Overview

We're proud to be a reliable BPO player right from our founding year, i.e. 2016, at Protocol Leads. The company was founded by the founders. To date, we have been supported by many industry analysts, alliance partners, as well as internal and external clients.

We have intended well-equipped centers to provide outbound, inbound, and web facilities. Our dedicated workforce of properly certified technicians is committed to offering top-notch services to our esteemed clients worldwide. We also work closely with our clients to ensure timely performance of assigned responsibilities.

Our cutting-edge infrastructure, ground-breaking training processes and brilliant workforce guarantee the rendering of high-quality, effective and reliable services. Furthermore, our ongoing development testifies to the reality that every day with us clients experience a high degree of certainty. They can therefore understand the real importance of company, co-creation, and client satisfaction that eventually enables us to maintain long-term relationships.

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Mission, Vision and Value


Our task is to provide our clients with faultless outsourcing alternatives to ensure optimum satisfaction level. We strive to become a leading customer care and customer retention service provider. Our primary motivation for enhancing organizational efficiency is the integration of worldwide and local expertise to provide creative company outsourcing alternatives. 


We strive to be the leading service provider in the industry, providing world-class services intended to enhance the organizations ' company efficiency and development. Our vision is to assist our clients and company partners achieve their company goals by providing excellent and reliable alternatives to call centers. 


Since its beginnings, by rendering quality services, we have aimed at achieving the greatest level of customer satisfaction. By this principle, every member of the Protocol Leads team life. In all our outsourcing alternatives provided to our clients and company partners and associates, we adhere to ethical business procedures and preserve transparency. 

What our Client Says

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